Welcome to choose Solventa's tableware products! To help you clearly understand the details of goods transportation, we specially provide the following sea shipping logistics instruction for you.

Under normal circumstances, the time for us to deliver goods to you by sea is expected to be 25 - 30 days. This duration covers the preparation time of the goods in the warehouse after the order is confirmed, the time for collecting the goods and transporting them to the port, the sea - voyage time after loading, and the time for customs clearance at the destination port and the final delivery to the address you specified.

However, the actual logistics duration may fluctuate due to various factors:

Different departure ports and destination ports vary in terms of busyness, loading and unloading efficiency, and route distances. For example, if the departure port has a huge cargo throughput recently, the ship may need to queue for a long time to berth and load the goods, thus delaying the departure time. If the destination port is a remote port, multiple transshipments may be required, which will undoubtedly increase the transportation time.

Severe weather conditions, such as hurricanes, rainstorms, and heavy fog, can seriously affect the sailing speed and safety of the ship. When encountering such weather, the ship may choose to slow down or temporarily anchor in a safe area, which will lead to transportation delays. In addition, some natural factors such as special ocean currents and wind directions in certain seasons may also extend the sailing time.

The customs clearance processes and policies of different countries vary. The complexity of customs clearance procedures and the frequency of customs inspections will affect the logistics duration. If there is a customs policy adjustment or your goods are randomly inspected, it may lead to an extension of the customs clearance time and thus delay the delivery of the goods.

After you successfully place an order, our team will immediately process the order. We will carefully check the information of the tableware products you purchased, including types, quantities, styles, etc., and at the same time confirm the inventory situation to prepare for the quick delivery of the goods.

After confirming that the order is correct and the inventory is sufficient, we will transport your goods to the designated departure port in a centralized manner. During this process, we will professionally and properly package the goods to ensure that the tableware will not be damaged during transportation. At the same time, we will attach a clear label to each piece of goods to facilitate subsequent transportation tracking and management.

After the goods arrive at the port, they will be loaded onto the ship in an orderly manner according to the shipping schedule. After the ship sails, the sea - transportation journey officially begins. We cooperate closely with professional shipping companies and can obtain the ship's sailing information in real - time and feedback it to you in a timely manner.

After the ship arrives at the destination port, the goods will enter the customs - clearance process. We will assist you in preparing various documents required for customs clearance in advance, such as commercial invoices, packing lists, bills of lading, etc., to ensure the smooth progress of customs clearance. However, due to the complexity of customs policies and processes in different countries, the customs - clearance time may vary.

After customs clearance is completed, the goods will be delivered to the receiving address you specified by our local logistics partners. They will contact you in advance to confirm the delivery time to ensure that you can receive the goods smoothly. When you receive the goods, please carefully check whether the packaging and products of the goods are in good condition. If there are any problems, please contact us in a timely manner.

To facilitate you to keep track of the transportation status of the goods at any time, we provide a complete transportation - tracking service. After you place an order, we will send you an order confirmation with a logistics number and a logistics - query website. You only need to enter your order number on the relevant website to query detailed information such as the real - time location of the goods and the estimated arrival time. We cooperate with advanced logistics - tracking systems to ensure that the transportation information can be updated in a timely and accurate manner, allowing you to have a clear understanding of the transportation of the goods.

If the goods transportation is delayed due to various uncontrollable factors, we will notify you immediately through the contact information you reserved (such as e - mail, SMS, etc.) and inform you of the estimated delay duration and subsequent handling measures. You can also contact our customer service team at any time to learn about the latest transportation progress. Our customer service e - mail is [email protected], and the customer service phone number is +1 7985708694.

Although we have taken strict protective measures during packaging and transportation, if unfortunately, the goods are damaged or lost, please check immediately and take pictures to keep relevant evidence when you receive the goods, and then contact our customer service team in a timely manner. We will provide solutions such as replacement, replenishment, or refund according to the actual situation and relevant policies to ensure that your rights and interests are protected.

If you have any questions or need further assistance regarding the sea - shipping logistics service, please feel free to communicate with us through the above - mentioned customer service contact information. We will serve you wholeheartedly.