Welcome to Solventa! We deeply understand that your privacy is of utmost importance. This privacy policy aims to clearly explain to you how we collect, use, store, share, and protect the personal information you provide when using our services (purchasing tableware products through the solventatradeinc.com website). Please read this privacy policy carefully before using our services.

When you register an account on our website, we will collect necessary information from you, such as your name, email address, username, and password. These details are used to create and manage your account, ensuring that you can use our shopping services normally. Additionally, you can choose to provide additional information like your mobile phone number and shipping address, enabling us to deliver products to you more efficiently and provide better customer service.

During your shopping transactions, we will collect order details, including information about the tableware products you purchase (such as type, quantity, style), payment amount, payment method, shipping address, and delivery information. This information helps us process orders, arrange deliveries, and provide after - sales services, ensuring a smooth shopping experience for you.

To optimize our website and services and enhance your shopping experience, we will automatically collect relevant information when you browse the website, such as the pages you visit, the duration of your browsing, the links you click, and the search keywords you use. At the same time, we will also collect your device information, including device model, operating system, browser type, and IP address. This information helps us understand your usage habits and provide you with personalized services and recommendations.

We use the collected information to provide, maintain, and improve our shopping services, including but not limited to processing orders, product delivery, customer service support, and website function optimization. By analyzing your shopping behavior and preferences, we can recommend tableware products that better meet your needs, enhancing your shopping satisfaction on our website.

Based on your personal information and browsing behavior, we provide you with a personalized service experience. For example, we will recommend relevant new products or complementary products according to the types and styles of tableware you have previously purchased. On the website interface, we will adjust the product display order and recommended content according to your preferences, making it more convenient for you to find the products you like.

We use information to ensure the security of the website and prevent fraud and illegal activities. At the same time, we will also use relevant information to fulfill our legal obligations in accordance with the requirements of laws and regulations, ensuring that our business operations comply with legal provisions.

To provide you with comprehensive services, we may share your information with some third - party service providers. These third - parties include, but are not limited to, logistics and delivery companies so that they can accurately deliver products to you; payment institutions for processing your payment transactions; and data analysis companies to help us analyze user behavior and optimize services. We will sign strict confidentiality agreements with these third - parties to ensure that they use your information only within the scope necessary to perform their service duties and comply with the same privacy protection standards as us.

In cases required by law, such as in response to legal requests from government departments or judicial authorities, or to protect the legal rights, interests, safety, and well - being of Solventa, our users, and the public, we may disclose your information. In such cases, we will, to the extent permitted by law, strive to ensure that the disclosed information is minimized and complies with legal regulations.

With your explicit consent, we will share your information in the manner and within the scope you consent to. For example, when you participate in a promotional activity jointly organized by us and a partner, we may, in accordance with the activity rules and your authorization, share some of your information with the partner to ensure the smooth conduct of the activity.

We store your information on secure servers, and the storage location of the servers may be in multiple countries or regions. We will take appropriate technical and organizational measures to ensure that the storage of your information complies with relevant data protection regulations.

We will retain your personal information only for as long as necessary to achieve the collection purposes and in accordance with applicable laws. After the storage period is reached, we will delete or anonymize your information to protect your privacy.

We attach great importance to the security of your information and have taken a series of technical and management measures to protect your information from unauthorized access, use, disclosure, tampering, or destruction. These measures include, but are not limited to, data encryption, access control, firewall settings, regular data backups, and employee security training. Although we have taken these measures, please understand that the Internet environment is not absolutely secure, and we will continue to strive to improve the level of information security protection.

You have the right to access the personal information we hold about you. You can log in to your account and view and obtain your personal information in the account settings or relevant pages. If you need more detailed information or assistance, you can also contact our customer service team at any time.

If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can contact the customer service and provide us with the correct information, and we will update it in a timely manner after verification.

Under circumstances compliant with laws and regulations, you have the right to request that we delete your personal information. For example, when your account is no longer in use and you want us to delete the relevant information, you can submit an application to us, and we will handle it in accordance with relevant regulations. However, please note that in some cases, due to legal requirements or business needs, we may not be able to delete all information immediately, but we will restrict the use of the information.

If our processing of your information is based on your consent, you have the right to withdraw your consent at any time. After withdrawing consent, we will no longer carry out relevant information processing activities based on that consent. You can withdraw your consent by contacting the customer service or by operating in the relevant settings on the website.

If you have any questions, comments, or complaints about our privacy policy or information processing behavior, you can contact us in the following ways: customer service email [email protected] or customer service phone number +1 7985708694. We will process and reply to you as soon as possible after receiving your feedback.

We may change this privacy policy based on business development, changes in laws and regulations, or other reasonable reasons. The changed privacy policy will be published on our website, and the publication date will be the effective date. If the change involves a significant change in the way we process your personal information, we will inform you through appropriate means (such as email notification, website pop - up prompts, etc.). After the policy change, your continued use of our services indicates that you accept the changed privacy policy.

If you have any questions or need further explanations regarding this privacy policy or our information processing practices, you are welcome to contact us at any time. You can contact us in the following ways:

We are committed to protecting your privacy and will do our best to answer your questions and address your concerns.