Welcome to choose high - quality tableware from Solventa! To protect your shopping rights and interests, we specially launch a 14 - day return and exchange policy without giving reasons.

This service applies to all tableware products you purchase on the official Solventa website (solventatradeinc.com). Within 14 natural days from the date you sign for the goods, you can apply for return or exchange without giving reasons in accordance with this policy.

The goods must remain brand - new and unused, with no scratches, stains, or wear on the appearance. The blades of stainless - steel cutlery should be sharp without curling, and the tines of forks and the bodies of spoons should be free from deformation. The packaging of disposable tableware should be intact, and the internal tableware should not be opened or used.

The original packaging should be complete, including the product packaging box, bag, protective materials, etc., and the labels, tags, instruction manuals, and other accessories on the packaging should be complete, without damage or loss.

If the product contains multiple components or accessories, such as some tableware sets with storage boxes or cutlery holders, all components and accessories need to be returned together, with the quantity and condition being the same as when you purchased them.

If the goods have signs of use, are damaged, the packaging is incomplete, or accessories are missing, which affect secondary sales, the return or exchange application may not be accepted. For example, there are obvious scratches on the surface of stainless - steel cutlery, or disposable tableware has been opened and used.

Within the 14 - day return and exchange period, log in to solventatradeinc.com and enter the "My Orders" page.

Find the order for which you need to apply for return or exchange and click the "Return or Exchange" button.

Fill in the reason for return or exchange as prompted by the system (you can choose from preset reasons, such as dislike, wrong size, quality problem, etc., or briefly describe it yourself), and select the option of exchange or return. If you choose to exchange, indicate the desired style, color , size , and other information of the product to be exchanged.

After submitting the application, our customer service team will contact you within 1 - 3 working days through the contact information you reserved (such as email or phone) to confirm the return or exchange application information and inform you of the subsequent processing steps and precautions.

If the return or exchange is due to personal reasons such as a change in personal preference or the wrong size, and not due to product quality problems, the freight for returning the goods shall be borne by you. You can choose a suitable express service to return the goods to the address designated by us. Please keep the express waybill number and the freight payment voucher when returning the goods.

If the goods are detected to have quality problems, such as rusting or breaking of stainless - steel cutlery, or serious defects in disposable tableware, we will bear the round - trip freight for the goods. When applying, please describe the quality problems in detail and provide relevant photos or videos as evidence as much as possible to facilitate quick verification and processing.

After receiving the returned goods and checking to confirm that they meet the return and exchange conditions, we will initiate the refund process within 3 - 7 working days.

The refund will be returned in the original payment method. If you paid by credit card, the refund will be returned to the credit card account; if you paid through a third - party payment platform (such as PayPal, etc.), the refund will be returned to the corresponding third - party payment account.

Due to differences in the processing speeds of different payment institutions and banks, the actual arrival time of the refund may vary slightly. Generally, you can check the refund arrival information within 1 - 3 working days after the refund is initiated. However, in special cases (such as bank system maintenance, settlement delays of payment institutions, etc.), the arrival time may be extended, with a maximum extension of no more than 15 working days.

If you have any questions or need help during the return and exchange process, please feel free to contact us through the customer service email [email protected] or the customer service phone number +1 7985708694. We will serve you wholeheartedly.