Welcome to use Solventa's services! To regulate the rights and obligations between us, these service terms are specially formulated. Please read these terms carefully before using our services. By using our services, you indicate that you have accepted the binding of these terms.

Solventa provides online sales services of high - quality tableware for you through the website solventatradeinc.com. We are committed to providing you with a wide variety of tableware options and a convenient and efficient shopping experience. We will strive to ensure the normal operation of the website, but we do not guarantee that the website will not experience interruptions, malfunctions, or other technical problems. If the service is interrupted due to technical problems, we will restore the service as soon as possible and try our best to reduce the impact on you.

The product information, including images, descriptions, prices, and specifications, displayed on our website is intended to provide you with an accurate reference. However, due to product updates, information entry errors, and other reasons, there may be a small amount of information deviation. If you find that the actual product does not match the website description, please contact us in a timely manner, and we will verify and handle it. The product price is subject to the price displayed on the website at the time of your order placement. All prices do not include additional fees such as possible taxes and freight, which will be calculated separately and clearly indicated to you at the time of settlement.

After you submit an order, the system will generate an order number and send a confirmation email to your registered email address. Order confirmation only indicates that we have received your purchase request. Before the official shipment, we may conduct a secondary check on product inventory, payment status, etc. In case of out - of - stock products or other abnormalities, we will communicate with you in a timely manner to provide solutions, including but not limited to replacing products, delaying shipment, or canceling the order for a refund. Under normal circumstances, we will complete the shipment within 1 - 3 working days after the order is confirmed, and the specific delivery time varies depending on the logistics method and destination.

We mainly deliver goods to you by sea. The logistics duration is expected to be 25 - 30 days, and the specific duration may fluctuate due to various factors. For detailed information, please refer to the "Solventa Sea Shipping Logistics Instruction". During the transportation of the goods, we will provide a transportation tracking service. You can query the real - time location and estimated arrival time of the goods through the order number on the designated website.

The risk of the goods is transferred to you from the time of delivery to you or the consignee designated by you. Before delivery, if the goods are damaged, lost, etc., we will be responsible; after delivery, you will bear the corresponding risk, except for cases caused by product quality problems.

Within 14 natural days from the date you sign for the goods, you can apply for return and exchange without reason in accordance with the "Solventa 14 - Day Return and Exchange After - Sales Instruction". The goods need to remain brand - new and unused, with no scratches, stains, or wear on the appearance, and the original packaging and accessories should be intact. For returns and exchanges due to personal reasons, you need to bear the return freight yourself; for returns and exchanges due to product quality problems, we will bear the round - trip freight. For the specific application process and refund processing method, please refer to the "Solventa 14 - Day Return and Exchange After - Sales Instruction".

If the goods have signs of use, are damaged, the packaging is incomplete, or accessories are missing, which affect secondary sales, the return and exchange application may not be accepted. However, damage or defects caused by product quality problems are not subject to this restriction, and we will handle them in accordance with relevant policies.

When registering an account, you need to provide true, accurate, and complete personal information. You are responsible for properly safeguarding your account information and password and shall not lend your account to others for use. If there are any losses caused by the leakage or improper use of account information, you need to bear part or all of the responsibilities. If you find any abnormal activities in your account, you should notify us immediately.

During the use of the website solventatradeinc.com, you should comply with laws, regulations, and social ethics and shall not use the website to engage in illegal or irregular activities, such as publishing false information, infringing on others' intellectual property rights, or conducting online fraud. At the same time, you shall not maliciously attack the website, interfere with the normal operation of the website, or obtain website data in batches through automated means. If you violate the above regulations, we have the right to suspend or terminate your account usage rights and investigate your responsibilities in accordance with the law.

We respect your privacy and strictly collect, use, store, share, and protect your personal information in accordance with the "Solventa Privacy Policy". Without your explicit consent, we will not disclose your personal information to third parties, except in cases required by law or necessary to protect the legitimate rights and interests of us and other users. You have the right to access, correct, and delete your personal information, as well as withdraw your consent to the processing of certain information. For the specific operation method, please refer to the "Solventa Privacy Policy".

All content on the website, including but not limited to text, images, trademarks, logos, software, etc., is protected by intellectual property laws, and its intellectual property rights belong to Solventa or the relevant right holders. Without our written permission, you shall not copy, disseminate, modify, use, or utilize these contents for commercial activities without authorization. Any content you post on the website, such as reviews and feedback, is considered that you grant Solventa a worldwide, permanent, irrevocable, non - exclusive license to use, copy, modify, publish, display, and disseminate such content for purposes such as improving services and enhancing user experience. At the same time, you need to ensure that the content you post does not infringe on the rights and interests of others; otherwise, you need to bear corresponding legal responsibilities.

We have the right to modify these service terms according to business development, changes in laws and regulations, or other reasonable reasons. The modified terms will be published on the website solventatradeinc.com, and the update date will be indicated. For major amendments, we may remind you through email or in - site notifications.

Unless otherwise clearly agreed, we will send notifications to you through website announcements, emails, and in - site messages. The notification is deemed to have been delivered as of the time of sending. You are responsible for regularly checking website notifications and relevant emails to understand the amendment of terms and other important information. If you continue to use our services after the terms are amended, it means that you have accepted the amended terms and conditions.

If a dispute arises between you and Solventa during the performance of these service terms, it should be resolved through friendly negotiation first. You can contact us through the customer service email [email protected] or the customer service phone number +1 7985708694, and we will try our best to reach a consensus solution with you. If the negotiation fails, either party has the right to file a lawsuit with the people's court having jurisdiction, and the applicable law is UK.

If you have any questions or need further explanations regarding these service terms, please feel free to contact us through the above - mentioned customer service contact information. We will serve you wholeheartedly.